Terms & Conditions
These terms and conditions describe the basis for your use of and any purchase made by you and sale by us of the goods described on this website www.landibox.co.uk (the "Website").
1. Definitions
In these terms and conditions (updated 01 September 2011):
"LandiBox", "we", "our" and "us" means LandieBox Limited which is a trading subsidiary of GAP Analysis, Company number 05512181 . Registered address: , Registered address:
"Use" and "you" means any user of the website including any user who makes a purchase through the website (a "Buyer").
References to the term ":dispatched": means the point at which an item or goods leave our warehouse and is handed to the courier.
References to the term "dispatch date(s)" means the date when the order is handed by our warehouse to our courier.
2. Formation of agreement
2.1 An agreement governing your use of the LandieBox website, all stages of the process and our sale of goods when we receive confirmation of your order is made on the basis of these terms and conditions (this agreement between us is referred to in these terms and conditions as the "Agreement").
2.2 Buyers must be over the age of 18 years old and have full legal capacity.
2.3 Amendment to Terms: LandieBox reserves the right to modify this Agreement. The terms and conditions in force at the time an order is confirmed will govern any particular order. We will keep a record of terms and conditions and dates of any changes made and we recommend that you print a copy of these terms and conditions.
2.4 Dispatch Dates: LandieBox is a specialist online retailer that sells products for 4x4 Vehicles. All orders are subject to availability, we may not have the items in stock. Consequently, whilst we endeavour to dispatch items within the indicated dates, orders may sometimes take longer and we will advise Buyers of the status where applicable.
2.5 Payment: Payment will be deducted from the Buyer's credit card or Paypal account within four (4) working days of an order being accepted by LandieBox.
3. Registration
All personal data collected will be used in accordance with our Privacy Policy (see paragraph 24). By registering with the website, you are accepting these terms and conditions.
4. Placing an order
4.1 To place an order, you should select the required item and add it to the basket by clicking on 'Add to Basket' link. You can review the selected item(s) at any time by clicking on 'My Basket' link and then continue shopping by clicking on 'Continue Shopping' link. Once you have completed your shopping, please click on the 'Proceed' link. Items will only be held in your basket for about 60 minutes before being released back into stock. After 15 minutes, your basket will be automatically emptied.
4.2 Next you will be asked to enter/confirm your personal details, billing and delivery address before moving to "Summary of your order". In "Summary of your order", you will be able to check the information relating to the item(s) ordered, quantity, price and total. Should you need to edit your personal details, please get in touch with our Customer Service team by
4.3 Each order constitutes a separate transaction. If you would like to order multiple items for delivery at the same time, you must ensure that all of these appear on the order before you confirm your order. Unfortunately, we cannot consolidate delivery charges when more than one order is placed.
4.4 Orders are accepted at our sole discretion provided that the item(s) is(are) available, the order reflects current pricing, and that your credit or debit card is authorised for the transaction. In some occasions, sales may not be available to all territories, where possible this will be stated in the sale.
4.5 All orders are subject to acceptance and availability. In the event that an item you have ordered is out of stock, we will endeavour to inform you as soon as possible. The order relating to the unavailable item will be cancelled and a full refund will be applied. Where the Buyer's order is for multiple items, the rest of the order will remain valid (including all delivery charges) unless the Buyer notifies us. Where the Buyer's order is for that single cancelled item, delivery charges will be refunded in full. Notification will be sent to the Buyer via an email to the address provided at registration, confirming that the Buyer's refund has been processed. It will take a minimum of four (4) working days from receipt of such an email for the refunds to appear in the Buyer's bank account.
4.6 All orders have to be placed through the website. LandieBox is also unable to amend orders after they have been placed and confirmed through the website.
4.7 Restricted Items: It is against the law to sell or supply intoxicating substances, such as alcohol, or to sell any knife, knife blades or razor blades to persons under the age of 18 years of age in the UK, the Republic of Ireland or the Channel Islands. The purchase of items with age restrictions will require proof of age. By placing your order you confirm that you are at least 18 years of age. We may contact you via telephone to verify your age, if we require documentation to support the purchase and we will require a valid identification, such as a driving license, passport or birth certificate to be sent to us. Should we deem that the identification is not valid or identification cannot be provided for the purchase we may cancel the order. The courier delivering such order may request identification at the point of delivery to verify the Buyer's age. Where such identification cannot be provided or the courier is not satisfied with the age of the recipient the courier may retain the delivery.
5. Pricing and Payment
5.1 All items are priced in pounds sterling (GBP) and are exclusive of delivery charges, which will be indicated to you during the ordering process.
5.2 We reserve the right to modify our prices at any time but the items will be charged at the rate which was current at the time the order was placed.
5.3 Once you have reviewed your order and provided your personal details, you will be invited to check out by clicking on 'Proceed'. Payments will be processed by credit card, debit card or Paypal through a secure payment service operated by Paypal . The Paypal website is secured by SSL encryption (Secure Socket Layer), signed by VERISIGN, an accredited certification service provider, to protect the confidential details provided for payment. At no time will the User's payment details be transferred or stored through LandieBox 's electronic system. Payment will be deducted within four (4) working days of an order being accepted.
5.5 As an added security measure you might be requested to send us within 10 working days a certified proof of ID (e.g. a certified copy of your passport or driving licence) as well as proof of address for the past 3 months. In the event that payment cannot be made in accordance with section 5.3, the order will not be processed and will automatically be cancelled.
5.6 All refunds will be made to the card used in the original transaction. To comply with audit standards, the card or account details used for refunding a purchase cannot be amended.
5.7 Should a refund be rejected for any reason by either LandieBox 's bank our Customer Service team will contact the Buyer to discuss alternative options to make the refund effective.
6. Acceptance of your order
6.1 Once the payment has been accepted, the contract is formed and the order cannot be edited.
6.2 We will confirm receipt of your order to the email address you provided at the time of registration. It is recommended that you retain that email or print out confirmation of your order.
7. Dispatch dates
7.1 Estimates: We will endeavour to dispatch your goods within three (3) and twenty-eight (28) days of the Order Date. Dispatch dates are an estimate only. If you do not receive your order within 30 days, please contact us.
LandieBox will not be held liable in any way for the late delivery of goods that are provided within 30 days of the Order Date or agreed by you to fall outside this period. This does not affect your statutory rights.
7.2 Status: All items will be delivered to the Buyer's registered address or, where requested by the Buyer as part of the order process, to another address selected for that particular order. It is your responsibility to give us the full and correct delivery address details. We are not able to deliver to PO Box numbers and cannot receive amendments to the delivery address once the 'Order being prepared' or 'Order dispatched' is shown for your order in 'My order' section.
8. Failed Delivery
8.1 If the recipient of the order is not present at the time of delivery, a delivery note will be left stating that the courier will re-attempt delivery. If the recipient does not take delivery the following day, the courier will attempt to leave the order with a neighbour. If this is not possible, the parcel will be returned to the courier delivery depot. A delivery note will be left in the recipient's letterbox informing the recipient whether the parcel is with a neighbour or has been returned to the depot. If the parcel has been returned to the courier depot, the recipient will be able to collect it within five (5) working days. Had the parcel not been picked up by the recipient from the depot within five (5) working days, it will automatically be returned to LandieBox as undeliverable.
8.2 If after five (5) working days following notification of the tracking number, the Buyer has not received the parcel or a delivery note, the Buyer must contact LandieBox Customer Service team for further investigation.
9. Order non-conformity
9.1 Note the damage: We take care when shipping orders but we recommend that when the recipient receives their order to carefully check the conformity of the item(s) received. Any delivery problem with the order should be notified to LandieBox 's Customer Service team, within eight (8) working days of receipt. If at the time of delivery the parcel's packaging is damaged, please ensure that the recipient notes it in writing on the "Proof of delivery" note (POD).
9.2 Return the item: Please return to LandieBox as soon as possible (in accordance with section 10 below) any incorrect or defective item.
9.3 Refunds: Subject to a full investigation by us with our supplier and with the courier, LandieBox will replace provide a defective, incorrect or missing item (return postal charges will only be refunded where the item has been found to be misdescribed or defective). This does not affect your statutory cancellation rights under paragraphs 10.1 to 10.9 below.
9.4 Investigation: There is no specified period for how long such an investigation may take. We will do our best to give you an indication of the estimated investigation time at the start of the process.
10. Returns policy
10.1 Cancellation Right: You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the item(s) or within 7 working days of receipt of the item(s) by following our returns process. You will be refunded the postage charge of your item(s) where the entire order is returned.
10.2 Condition of Items for Returns: The Buyer must return the item(s) in good condition, unused and with their original packaging. LandieBox reserves the right to refuse or to reduce a refund on any item that is incomplete, damaged, dirtied or not received (changer taken pour received) in reasonable condition.
10.3 Should the Buyer fail to return their goods to the return address provided, LandieBox will not be held responsible for any delays to refunds or postage issues.
10.4 Other Returns: Other than for defective products, any unauthorised returns will be refused.
10.5 Postage for Returns: We would advise the Buyer to return unwanted items by recorded delivery or by obtaining a proof of postage from the Post Office or by any other means that shows proof of postage of the returned items. For all Freepost or normal deliveries, it is the Buyer's responsibility to ensure that the items are sufficiently insured for claim purposes. No additional charges will be covered by LandieBox. This does not affect your statutory rights to return faulty or misdescribed goods under paragraph 9.3 above.
10.6 Lost Returns: Should the Buyer's chosen courier fail to deliver or lose their return parcel, it is the Buyer's responsibility to claim compensation from the courier directly. LandieBox are not liable for any lost return parcels.
10.9 Insurance on Returns: Please note that it is the Buyer's responsibility to choose the most appropriate method for returns with the appropriate insurance. LandieBox cannot be held responsible for any unforeseen delays e.g strikes, riots, war or act of God (each an "Event" as defined in paragraph 19.1).
11. Discount Codes and vouchers
11.1 You may occasionally receive promotional discount codes from us, via email or through promotional materials. Discount codes may be based on a minimum spend and will always exclude delivery charges. Offers will expire at 11:00pm on the date stated in the promotion. LandieBox are not responsible for any third party web sites. Should the Buyer cancel or return items from an order where a promotional discount code has been used, no refund of this promotional code or equivalent value will be provided.
11.2 Not used
11.3 Discount codes and vouchers cannot be split into smaller values and any remaining amount left on a discount code or voucher after a purchase cannot be retained. Accordingly, the use of a discount code requires the total value of the order (excluding delivery charges) to be equal to or higher than the monetary value of the discount given by the code or the voucher. Some discount codes may specify a minimum spend in order to be used. In this case, the monetary value of the order (excluding delivery charges) has to be equal to, or higher than, the minimum spend specified.
11.4 Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
11.5 To use a discount code in "My shopping basket", you must click on the link "Please enter your discount code here".
11.6 Not used
11.7 When an order is placed using a discount code or voucher and it contains a number of items, the value of the discount is spread over each item according to the pro-rated value of each item. Any refund of an item bought in such an order will be reduced by the value of discount attached to it.
11.8 Only one discount code can be used per order.
11.9 Only one discount code can be used per household.
12. Introducing a friend
12.1 - 12.4 Not used
13. Access to the website and content
13.1 LandieBox are continually reviewing the items available on the website, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the website up to date but information and specifications given are for your information only and might be subject to change without notice.
13.2 We try to ensure that pictures of the items on the website are as accurate as possible, but slight variations in colour and texture between the pictures and the items themselves must be expected.
13.3 We will endeavour to allow uninterrupted access to the website, but access may be suspended, restricted or terminated at any time.
13.4 The LandieBox website may include links to other websites or material, which are beyond its control. We are not responsible for access to and content on the Internet, or any site other than the LandieBox website.
14. Scope of advertisements
The content of the website is directed solely at those that access the site from the United Kingdom, the Republic of Ireland and the Channel Islands. We make no representation or warranty that any items referred to in the website are available or are otherwise suitable for use outside the United Kingdom, the Republic of Ireland and the Channel Islands.
15. Ownership
15.1 The Buyer will only own the items once they have been successfully delivered and when LandieBox have received cleared payment for them in full. Until that time, LandieBox will retain ownership of the items.
15.2 Not used
16. Warranty
16.1 We warrant that the items shall meet their specification and shall be free from defects in materials and workmanship at the time of delivery provided that the instructions governing use of the goods have been followed.
16.2 Not used
17. Liability
17.1 If you have a valid claim in respect of any of the items which is based on any defect in the quality or condition of the items or their failure to meet specification in accordance with this Agreement, we shall refund to you the price of the items (or a proportionate part of the price) and the delivery charges (where the full order is affected).
17.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.
17.3 We shall not be liable to you in connection with this Agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event (as defined in clause 19 below), any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.
17.4 Our aggregate liability to you in connection with this Agreement shall not exceed the value of the goods ordered by you.
17.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.
18. Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.
19. Matters outside our control
19.1 LandieBox shall not be liable to the Buyer or in breach of this Agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control (the "Event").
19.2 We will contact the Buyer within a short time of the Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty (30) days, the Buyer's order will be deemed to be cancelled and the Buyer will receive a full refund.
20. E-mail, user name and password
20.1 E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.
20.2 Not used
20.3 Not used
20.4 In the event of a forgotten password you can obtain a new one by clicking on the link 'Forgotten your password'. A new password will be sent to you, to the e-mail address provided by you.
21. General
21.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
21.2 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
21.3 If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
21.4 A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
22. Exceptional circumstances
22.1 In exceptional circumstances, we reserve the right to end any Agreement with you, cancel or place on hold any orders and/or to suspend or terminate your access to the LandieBox website immediately and without notice to you if you breach any of the LandieBox terms and conditions, you fail to make any payment when due, we suspect that you are about to engage in or have engaged in fraudulent or illegal activity on the website or, if requested to by us, failed to provide us with sufficient information to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the website. If required, you can be requested to send us a certified proof of ID (e.g. a certified copy of your passport or driving license) as well as proof of address for the past 3 months. The order will only be dispatched after we have received and verified these documents. LandieBox is unable to reinstate any cancelled orders.
22.2 We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents within 10 days.
22.3 We reserve the right to define the circumstances in which this additional verification might be required.
23. Contacts
23.1 If you would like to contact LandieBox 's Customer Service team, please email us at: info@landiebox.co.uk or call us between 9:00am and 5.00pm from Monday to Thursday (4.30pm, Fridays) on 07787 145603.
23.2 Not used.
24. Privacy
24.1 We comply with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
24.2 When you give us your personal information, we will offer you the opportunity to opt in to receive information by email from us and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar items or services to those, which you have previously purchased from us. Where you have also agreed, we will pass on your details to carefully selected third parties. When we send you communications by email, we will give you the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out marketing communications by post or telephone but if we do, you will also be able to opt out of receiving such communications from us. However, remember if you opt out of receiving communications from us, particularly by email, this will preclude you from receiving any of our special offers or promotions in future.
24.3 You can inform us at any time if you no longer require marketing communications to be sent by emailing us at info@landiebox.co.uk
24.4 For full details of our privacy policy see Privacy Policy.
25. Personal Data
25.1 The personal information you have shared with LandieBox is compulsory for recording and processing the online purchase, delivery and billing of the orders. This information is strictly confidential. Giving false information will result in the automatic cancellation of the order.
25.2 You have the right to access, to modify, to change or correct your personal information. To exert this right, you can access your personal information online or if you are unable to do so for any technical reasons then you may contact LandieBox 's Customer Service team.
25.3 The only cookies we use in relation to each connection are deleted at the end of each visit to the LandieBox website.
25.4 Certain pages of the LandieBox website can sometimes contain electronic images or statistics trackers that make it possible to count the number of visitors to the page. The information obtained is strictly anonymous and simply makes it possible to gather statistics on the frequency of use of certain pages of the website.
26. Intellectual property
26.1 The copyright of the material contained in the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belong to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
26.2 You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
26.3 You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the website without written permission from LandieBox (except as set out in paragraph 26.2).
27. Governing law
27.1 These terms and conditions shall be governed by and construed in accordance with English law.
27.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.